How to read service status
Operational means normal requests are being accepted. Degraded means the service is available but may be slower or have a higher failure rate. Partial outage affects a category, provider or feature. Maintenance is planned work, and major outage means a broad function is unavailable.
Website status versus provider status
SINTELL combines its own account, wallet and support systems with external social platforms, SMS suppliers, hosting providers, registries and payment gateways. The dashboard can therefore remain available while one upstream service is delayed. Status information should identify the affected layer rather than presenting every issue as a full platform outage.
Understanding order states
- Pending: accepted and waiting for processing.
- Processing/In progress: submitted or actively delivering.
- Completed: the provider reported final delivery.
- Partial: only part was delivered and eligible settlement is applied.
- Canceled/Failed: delivery did not proceed and the applicable amount returns to the wallet.
What to do during an incident
- Do not create duplicate orders for the same target.
- Keep the link, username and privacy settings unchanged.
- Record the order ID and current status.
- Wait for the published update or normal processing window.
- If the issue remains after that window, open one ticket with exact evidence.
Maintenance and notifications
Planned maintenance may temporarily limit ordering, payments or status synchronization. When advance notice is possible, SINTELL publishes the affected scope and expected window. Completion times are estimates because validation and synchronization may continue after technical work ends.
Payments and wallet safety
If a payment gateway callback is delayed, do not repeat payment immediately. Check wallet history and the gateway result first. Order failures and partial settlements follow the Refund Policy; support can investigate using the transaction or order reference.
Virtual numbers, VPS and domains
For virtual numbers, code delivery also depends on the target app sending an SMS. VPS incidents may affect a location or host rather than every server. Domain availability depends on registry and registrar responses. Keep independent VPS backups and do not wait until an expiry or incident to create one.
How SINTELL communicates recovery
An incident is resolved when the affected function is stable and queued operations are being processed normally. A status update may note monitoring after recovery. Order histories remain the authoritative source for individual delivery and wallet outcomes.
Getting useful support
Send one concise ticket with the affected feature, order or transaction ID, time, expected result and observed result. Never include passwords, two-factor codes or unrelated personal data. Account use remains subject to the Terms of Service.