Refund Policy

Summary: Failed orders are returned automatically to the SINTELL wallet. Partial orders are refunded for the undelivered portion where supported. Completed digital services follow the refill, replacement and cancellation conditions shown for that service.

1. Delivery-based refund principle

SINTELL provides digital services that may begin immediately. Refund eligibility therefore depends on delivery status and the specific rules displayed before purchase.

2. Automatic wallet returns

Failed: the charged amount is returned to the wallet.
Partial: the undelivered portion is returned where the service supports proportional settlement.
Virtual number without a code: cancellation and refund follow the timer and supplier rules shown in the order.

3. Refill and replacement

Some SMM services include refill for a stated period. Refill compensates eligible drops during that period; it is not an unlimited lifetime guarantee. The service row is the authoritative source for eligibility and duration.

4. Non-refundable situations

An incorrect or inaccessible link supplied by the customer after delivery begins.
A completed service outside its stated refill conditions.
A received one-time code or another consumed digital product.
Problems caused by changing a username, link, privacy setting or target during delivery.
Abuse or a breach of the Terms of Service.

5. VPS and domains

VPS resources and domains are allocated or registered with an upstream provider. After activation, refunds are limited to qualifying technical failure under the displayed product terms. Customers are responsible for their own VPS backups.

6. Refund destination

Automatic returns normally credit the SINTELL wallet and are immediately available for another purchase. Any exceptional payment-method reversal must be reviewed by support.

7. Requesting a review

Most failures settle automatically. If a status appears incorrect, open one ticket with the order ID, submitted link and a concise explanation. Avoid duplicate tickets or overlapping replacement orders while review is active.

8. Related policies

Refunds are governed together with the Terms of Service and the exact conditions shown for the purchased service.

FAQ

What happens when an order fails?

The eligible amount is returned automatically to the SINTELL wallet.

How are partial orders handled?

The undelivered portion is returned where proportional settlement applies.

Does every SMM service include refill?

No. Refill exists only when it is stated in the selected service description.

Can a received virtual-number code be refunded?

No. A consumed one-time code is a delivered digital product.

Where is the refund credited?

Automatic refunds normally return to the SINTELL wallet.

Is SINTELL the same as Telegram “seen” / post views?

No. SINTELL (sometimes written “Sin Tel”) is our brand and platform name — not the Telegram “seen” or post-view feature. SINTELL is an all-in-one Iranian infrastructure for VPS, virtual numbers, domains and a professional SMM panel with instant delivery and an official API. Telegram post views are simply one of dozens of services inside the panel.

Is the brand written “SINTELL” or “Sin Tel”?

Both point to the same platform. The official spelling is “SINTELL” and our domain is sintell.ir; “Sin Tel” is simply the same name written with a space. Open sintell.ir to sign in.