💳 Summary: payments through the bank gateway (ZarinPal) and the Bale wallet are credited automatically; even if you never came back from the gateway, the system finds the payment and credits it within two hours. A card-to-card transfer is never credited without a receipt, and its approval is manual. If a gateway payment failed but money left your account, your bank returns it, not us. About 12% of tickets in the last 60 days were about deposits.
First, check which method you used
| Method | How it is credited | If it didn't arrive |
|---|---|---|
| ZarinPal (bank gateway) | Automatically, instantly | Wait up to 2 hours, then read the ZarinPal section |
| Card-to-card | After you send the receipt, approved by staff | Did you send the receipt? See the card-to-card section |
| Bale wallet | Automatically, instantly | See the Bale wallet section |
| Cryptocurrency | Crypto gateway: automatic after network confirmation; manual wallet: approved by staff | See the cryptocurrency section |
ZarinPal: money left my account but the wallet wasn't credited
- Didn't return from the gateway? For example you closed the page or lost the connection. Every 5 minutes the system checks unfinished payments directly with ZarinPal and, if they succeeded, credits them automatically within 2 hours. Last month about 1% of successful gateway payments were credited this way: the customer never came back from the gateway and the system found the payment by itself.
- The payment failed but money was deducted? That money never reached us. Under Shaparak rules your bank usually returns it to your account within 72 hours.
- The gateway page won't open? Iranian bank gateways don't open over a VPN, so turn it off. In the bot, tap the payment button instead of copying the link; the gateway opens from a SINTELL page.
Card-to-card: nothing happens without a receipt
- Choose card-to-card in the bot's wallet menu (or "Add funds" on the website) and pick the amount.
- Transfer exactly that amount to the card number shown.
- Send a photo of the receipt. Most card-to-card requests that were never credited had no receipt; without one the request just waits and staff have nothing to approve.
Last month half of card-to-card deposits were approved within 10 min and three quarters within 26 min; a deposit made after midnight may wait until morning. Bank receipts show amounts in rials; if the receipt doesn't match the amount you entered, staff credit the real amount on the receipt. For a deposit of 5,000,000 toman or more by card or gateway, a one-time identity check is required: a photo of the paying bank card and of your national ID card, both in the same name.
Bale wallet
Paying with the Bale wallet sends an invoice inside the Bale bot, and the payment comes from your Bale wallet balance. If your Bale wallet is empty the payment can't go through, so top it up in Bale first. Once paid, your SINTELL wallet is credited instantly.
Cryptocurrency
The crypto gateway credits automatically once the transaction is confirmed on the network, which can take a few minutes depending on the network. For the manual wallet, send the transaction ID (TxID) so staff can approve it. Each TxID is accepted only once.
"Are the bot and website wallets separate?"
If you created one account in the bot and another on the website, you have two separate accounts with two balances. On the website, connect your Telegram account in your account settings to merge the two accounts and their balances.
A few short rules
- The minimum deposit is 10,000 toman and there is no maximum. Larger deposits earn a bonus; the percentage is shown on the Add funds page.
- Wallet balance is not paid back to a bank account. Money from a failed order, or from the undelivered part of an order, returns to this wallet.
When should I open a ticket, and what should I send?
First ask the AI assistant "where is my 500,000 toman deposit?". It can see your account activity and tells you whether the money arrived and which order used it. If no deposit is found, open a ticket with the payment method, amount, time, the last four digits of the card or the tracking code, and for card-to-card a photo of the receipt.
To add funds, go to Add funds on the website or the wallet in the SINTELL Telegram bot.