♻️ Summary: a drop means part of the followers or members you bought disappears after delivery. No service can guarantee "no drops"; the real difference is whether the service has a refill (drop compensation) or not. In the last 30 days 62% of SINTELL's Instagram follower orders were bought without refill, and about a quarter of tickets were about drops. This article explains what to check before buying and how to request a refill the right way.
What is a drop and why does it happen?
After delivery, Instagram and Telegram remove or restrict accounts that behave unusually, and some accounts unfollow or leave on their own. The result is that the count goes down after a few days or weeks. The amount can't be predicted in advance: one order stays almost intact while another order from the same service loses a large part.
Be careful wherever you see a "100% no-drop" claim. What can be guaranteed is compensation for drops, not their absence.
Three kinds of service when it comes to drops
Every SINTELL service has a "Refill" row in its specification table. That is the one to read:
| What the specification says | Meaning | If it drops |
|---|---|---|
| No (with a red warning) | No compensation at all | Nothing can be done; the warning before payment says so |
| Yes, automatic (for example 30 days) | The ♻️ Refill button works for the order | You request it yourself from your orders |
| Drop compensation via support | The service name promises compensation but has no automatic button | Open a ticket; compensation is done manually |
For a no-refill service, the site and the bot show a red warning before payment, and the order isn't placed until you confirm it. The same screen offers a version with drop compensation.
Cheap or with refill? The real numbers
No-refill services are cheaper, which is why most purchases are of that kind. At SINTELL over the last 30 days (refreshed monthly):
| Service | Share of orders without refill | With refill, on average |
|---|---|---|
| Instagram followers | 62% | about 3× the no-refill price |
| Telegram members | 19% | about 2× the no-refill price |
The ratio comes from the average of real purchases, not from the cheapest service; see live prices on the price list. The price gap on Instagram is large, so choose deliberately:
- No refill for a test, a short campaign, or when the initial number matters and later drops don't.
- With refill for a business account that should keep showing the same number for months.
SINTELL's refill rules
- The drop must be more than 10%.
- A refill request becomes available 72 hours after the order was placed.
- Refills are processed once a week. After requesting, wait 72 hours and don't repeat the request; repeated requests void the service guarantee.
- If you changed the account username, the guarantee is void and you need to switch back to the previous username.
Where do I request a refill?
- Website: dashboard → Orders → Details → ♻️ Refill. You can follow your requests under the Refill menu.
- Telegram bot: open your orders list, pick the order and tap ♻️, then confirm the conditions.
- AI assistant: write "I want a refill for order SMM-1234". The assistant checks the order and either files the request or tells you why it isn't possible.
For "drop compensation via support" services the automatic button doesn't work. Open a ticket with the order code, the link and a screenshot of the current count.
Why do refill requests get rejected? (real data)
Since refill requests started being logged on September 30, 2026, about 61% of requests were rejected. The reasons:
- About 10% of rejections: the service had no refill at all. Check the specification before buying.
- About a third: the previous refill for the same order hadn't finished yet. A repeated request doesn't help and puts the guarantee at risk.
- The rest: the request was too early, or the provider had changed the service (which is compensated via support).
In other words, most rejections would not have happened with a look at the specification and a little patience.
How can I reduce drops?
- Keep the account or channel public, and don't change the username during delivery or the refill period.
- Turn off Instagram's Flag for Review before ordering.
- Don't buy a very large amount at once; several smaller orders spread out look more natural.
- If the number matters to you for months, buy a service with refill.
See delivery times for each service in How long does an SMM order take?, compare services on the price list, or order in the SINTELL Telegram bot.